A technician in your plant near Coimbatore is standing next to a machine with grease on both hands, and the fault code on the screen means nothing to him without the service manual, which is a 300-page PDF sitting on someone's laptop two floors away. This is exactly the gap a voice assistant trained on your own manuals is built to close.
Signs you need this
- Your manuals exist, but nobody on the floor actually opens them, because finding the right page takes longer than calling a senior technician.
- Breakdown time is lost not to the repair itself, but to figuring out which procedure applies.
- New technicians take months to reach the point where they do not need to ask someone else for every unfamiliar fault.
- Your most experienced people are the ones everyone calls, and they cannot be everywhere.
What a good one does
- Answers a spoken question, such as what fault E44 means on the packing line, by reading your actual manuals, not a generic answer from the internet.
- Works hands-free, because a technician mid-repair cannot type on a phone.
- Points to the exact manual page or diagram so the answer can be checked, not just trusted blindly.
- Understands Tamil and English, since that is how your floor actually talks.
What it costs you
The starting cost is getting your manuals, service guides, SOPs and past fault logs, into a form the assistant can read from. That is mostly a one-time effort of gathering documents you already have. After that, it runs on the floor through a phone or a shared device, and it only ever answers from what you gave it, so it will not invent a fix that is not in your manuals.
Questions to ask any vendor
- Does it answer only from our manuals, or does it also guess from general knowledge?
- Can it work in Tamil, and switch to English when needed?
- What happens when it does not know: does it say so, or make something up?
- Can we update it ourselves when a manual changes, without going back to the vendor each time?
How we can help
We build assistants on our own speech and language models, Kural and Sol, trained on your manuals and fault history, so answers come from your documents, not the open internet. See how this fits into our wider work under AI, or talk to us.
